LivePerson @ BYUI
BYU-Idaho uses LivePerson for live chat support.
- Look for the "Live Chat" links across the site. Departments package these links in different ways to match their particular site branding.
- Have your department supervisor contact the Help Desk to get set up.
- We now have Desktop Sharing! Here's some tips and tricks for end users to allow technicians to connect to your machine.
- Watch for Java prompts
- Check for the latest version of Java at http://www.java.com/en/download/installed.jsp
- Set the "Enable 'Away' status when screensaver is on" option
- File menu
- Preferences menu
- General tab
- Check the "Away Status" box