LivePerson @ BYUI

BYU-Idaho uses LivePerson for live chat support.

End Users

  • Look for the "Live Chat" links across the site.  Departments package these links in different ways to match their particular site branding.

Operators

  • Have your department supervisor contact the Help Desk to get set up.
  • We now have Desktop Sharing!  Here's some tips and tricks for end users to allow technicians to connect to your machine.
  • Set the "Enable 'Away' status when screensaver is on" option
    1. File menu
    2. Preferences menu
    3. General tab
    4. Check the "Away Status" box

LivePerson Away