Junk Email (SPAM) @ BYUI

Hours: Monday-Friday, 8 AM to 5 PM Call us: (208) 496-9000

Junk | Block/Allow Using Outlook | Block/Allow Using OWA | Junk From Contacts | Quarantine | Report | Why am I getting Junk Mail (SPAM)? | Why am I sending Junk Mail?


  • Previously, many spam emails were filtered by ProofPoint and sent to you in a daily digest. Now in Office 365, filtered spam messages are either sent to you in a quarantine notification message or sent directly to your "Junk E-mail".

Junk Mail -- otherwise known as "bulk e-mail" or "SPAM" refers to any e-mail that is an unsolicited message. Its purpose is usually to advertise a product, web site, or company.

80%-85% of world wide emails are spam. 

Spam filters examine the entire message, looking at:

  • Where it came from
  • Who it came from
  • What it says
  • How it says it
  • Many other different things

Blocking or setting up rules for email addresses and having the spam filter focus on the From address are ineffective and inefficient ways of blocking spam. That's why most spam filters now look at the content and other characteristics of the email rather than looking at the From line.

About BYU-Idaho's Powerful Spam Filtering

What does BYUI do to keep you free from Junk Mail?

All mail destined for an @byui.edu uses at least one powerful Spam Filtering Service. Before email enters our internal network, it is filtered first by Microsoft Office 365's Exchange Online Protection (EOP). As of the date of this writing, more than 12 million messages attempt to be delivered to BYU-Idaho every month, but only around 62 thousand of those are legitimate mail that eventually end up in the Inbox of a student or employee. If you receive an e-mail in your mailbox that should have been flagged as Junk Mail, please report it so that we may block future copies of the same email.

If students or employees desire to bypass this layer of protection, they can log into their email and disable Junk Mail Filtering from the options menu.

All users also have the added safety of Junk Mail settings in Microsoft Outlook. Microsoft provides pre-defined rules in their Desktop version of Outlook, which can sometimes be even over-zealous in filtering business-related mail into a Junk Mail folder. From the tools menu, select "Options" and click the Junk E-mail button under the Preferences tab to modify your Junk Mail folder settings.

"What To Do If You Get SPAM"

Even the best spam filter lets a few SPAM emails slip through the cracks. At this point it's up to the users to help make the filter even stronger.

What can you do as a user if you are getting spam or other unwanted emails?

If the Spam came from someone that you know or some other "legitimate" source Report the Spam to us.

Configure Outlook's Junk Mail settings

Junk mail is an inevitability today.  We block as much as we can at the server level but occasionally some gets through.  If you see some get through to your mailbox, here's how you can help:

Hours: Monday-Friday, 8 AM to 5 PM Call us: (208) 496-9000