Frequently Asked Questions

BYU-I Frequently Asked Questions Page

How may we meet your specific needs:

Username / Password Questions:

I have forgotten my username/password. How do I retrieve it?

If you have forgotten your password, please visit the Change Forgotten Password Page and be prepared to enter in your social security number ( or 999 number if you are in international student), Last Name, and Date of Birth. It may take up to an hour for the password change to system wide. If for any reason you are unable to reset it, please call the Help Desk, and we can reset your password for you.

I do not have a BYU-Idaho username or password. How do I get one?

If you have been accepted to BYU-Idaho, but do not have a username or password yet, please verify you have responded by visiting the Response Page.

When the page loads, enter your CES netID and password you created when you applied online. Follow the instructions on the next pages.

I just got my username and password, but when I try to log in, it gives me an error.

Generally accounts take a minium of one hour to activate. We ask you to be patient during this time, as we know there is much to be done. If you have been waiting that long already, please call the Help Desk for further assistance.

What is the Password Changing Process?

The password lock out policy is as follows. After 10 failed attempts logging in to your account, your account is locked for 5 minutes. After those 5 minutes have passed, it will automatically be unlocked unless further failed attempts occur.

Failed attempts can be the result of email, wireless profiles, mapped drives, or mapped printers storing an incorrect password. Please keep in mind that if you change your password, it must be changed on every device which attempts to access a BYU-Idaho network.

POSSIBLE ISSUES:

  • Drive mappings/Network Shares. Manually created drive mappings *might* use the previous password when re-connecting. It is good practice to disconnect all drive mappings before changing the user’s password, then (after re-booting) re-map those resources thus ensuring the use of the new password.
  • Scheduled Tasks. Though not many end users setup scheduled tasks on their computers, these days more and more end users are using scheduled tasks and each one of the scheduled tasks stores the username and password used for that scheduled tasks. ALL of the user’s scheduled tasks need to be updated with the new password. Otherwise the scheduled tasks will cause the user’s account to get locked out.
  • Do not put ~ , ? / \ ; in your password. These characters can cause issues with logging in.
  • Password Caching Plugins on Browsers. There are many different passwords caching plugin or add-ons in web browsers that could be caching passwords should be changed.

Brainhoney/myBYUI Questions:

Can I use Brainhoney on my smartphone or tablet?

You can, however, we do not currently offer support for Brainhoney on these devices. If you choose to use it, you do so at your own risk. Support options may be available in the future.

My internet disconnected in the middle of a quiz. What should I do?

Please do following steps:

  1. DO NOT CLOSE YOUR WEB BROWSER!
  2. Make sure you are connected to the internet again.
  3. Go to http://byui.brainhoney.com/
  4. Click on the "login" button.
  5. Login with your BYU-Idaho username and password.
  6. Open your previous browser tab which has your quiz.
  7. Click "submit" again. This should submit your quiz, even if it says that it hasn't.

How do I log off of myBYUI?

Currently the only way to log out is to close your web browser. You must close your entire web browser, and not just a tab.

Email Questions:

How do I configure my e-mail on my mobile device?

  • The best configuration for student email on an Apple device is to use the "Exchange" setting. For help configuring your Apple devices for e-mail, please visit the Apple Device Email Tutorial .
  • The best configuration for student email on an Android device is to use the "Exchange" setting. For help configuring your Android devices for e-mail, please visit the Android Device Email Tutorial .

How do I setup email on Windows 8?

For help configuring your Windows 8 machine with your e-mail, please visit the Windows 8 Email Setup page.

How do I find out what my BYU-I email addresss is?

Your email address is your BYU-Idaho username@byui.edu

ex: myname@byui.edu

For comprehensive information and tutorials please visit the Email page.

Wireless Questions:

How do I connect to the campus wireless?

For help configuring your device for the wirless network please visit the Wireless Tutorial Page.

How do I configure my computer to print on the school network?

For help configuring your computer for printing on BYU-Idaho's wireless network,
please visit the Wireless Printing Tutorial.

Laptop Rental Questions:

How do laptop rentals work?

Laptops rentals will be available to students who can show a need for temporary use, no longer than two semesters. This program is intended for pre-missionaries, visiting students, and students in their last semester at BYU-Idaho. A limited number of new rental laptops will be available for $100 per semester.

Go to the Help Desk in the McKay Library Room 322, or call (208) 496-9000 for more information. You can also access the Laptop Rental Program page.

Adobe Connect Questions:

Why can I not login to Adobe Connect?

While there are many systems on campus that require you to enter your username and password, Adobe Connect is designed for you to login as "Guest." Unless you have been given special permissions from your teacher, or the school, you will likely never need to login in any other way.

Brainhoney Questions:

*NOTE* Most brainhoney problems are handled by the Faculty Technology Center. For their tutorial list please visit the ATS website.

How do I hide or show courses in Brainhoney?

  1. Log in to Brainhoney and click on the Course Management link on the left hand side of the page.
  2. Selece "Course Visibility" from the menu on the top.
  3. Locate the desired course to hide/show in the list.
  4. Select the Show/Hide button next to the desired course.

How do I add a Teaching Assistant or another Teacher to my Brainhoney Course?

  1. Log in to Brainhoney and click on the Course Management link on the left hand side of the page.
  2. Select "Manage Assistants" from the menu on the top.
  3. Select the Course from the list of courses.
    • Note: If you don't see the course that you need please call the help desk (x9000).
  4. Select "Add a Course Assistant To This Course."
    • Note: The available roles that can be given are described to the right.
  5. Search for the person by Name, first name or last name, or both
  6. Select the role that the person will have in the course from the drop-down menu.
  7. Select "Add Person To Course" when finished.

How do I allow a student to retake an exame or quiz in Brainhoney?

  1. Log in to Brainhoney and click on the Gradebook link for the desired course.
  2. Scroll down to the student who needs their exam or quiz being reset.
  3. Scroll to the right to find the exam or quiz that needs to be reset.
  4. Click on the score for the student. This will open a new window.
  5. In the bottom right hand corner of the new window their will be a button that says "Allow Retry". Click that button. The student will now be allowed a second attempt at the exam or quiz.

Email Questions:

*NOTE* For more comprehensive email information and tutorials please visit the Email website.

How do I setup my employee email on my home computer?

If you are using a Windows based machine, please view the Outlook Configuration Tutorials.

On Macintosh machines please go to the Office 365 page, and follow the insturctions under "External Devices."

How do I setup email on Windows 8?

For help configuring your Windows 8 machine with your e-mail, please visit the Windows 8 Email Setup page.

My mailbox is telling me I do not have space, what do I do?

Be default, Office 365 provides a substantial amount of space for every user. If you are running out of space, and need help cleaning out your e-mail folders to retrieve space, please call the Help Desk (x9000).

How do i configure my email on my mobile devices?

For in-depth instructions on setting up you e-mail on a mobile device please visit the Office 365 page, and follow the instructions under "External Devices."

How do I create a new email address for my department?

Requests for a new department e-mail can be made through the Mailbox Request Form.

Wireless Questions:

How do I connect to the campus wireless?

For help configuring your wireless internet on either a Mac or a PC, please visit the Wireless Setup page.

How do I configure my personal laptop to print on the school network?

For help configuring your computer for wireless printing on the BYU-Idaho Network, please visit the Wireless Printing Tutorial.

Campus Phone Questions:

Where can I find a tutorial on how to use my Cisco campus phone?

For instructions on how to use your Cisco phones, please visit the Cisco Usage Phone Tutorial.

The screen is black. What do I do?

Check the connections on the back of the phone, and the connection to the computer or wall. If it still doesn't work, call the Help Desk (x9000).

Laptop Checkout Questions:

How long can I check out a laptop?

Generally, laptop checkouts are only for a couple of weeks. However, extended checkouts are possible, and existing checkouts can be extened. To extend a checkout, or for other questions, please call the Help Desk (x9000).

What is the difference between Laptop Rentals and Laptop Checkouts?

Laptop rentals are available for between one and two semesters at a time for qualifying students. Laptop checkouts are available to faculty only, and are a lot more flexible in the duration of the checkout.

Adobe Connect Questions:

Where can I find tutorials on how to use Adobe Connect?

There are a number of tutorials available on the ATS Website which cover the Adobe Connect features.

How can a student share their screen in Adobe Connect?

Have the student login, and instruct them to do the following:

  • Click "Share My Screen" in themiddle of the Share pod.
  • Select Meeting > Share My Computer Screen.
  • If the student does not have a supported version of the Adobe Acrobat Connect Addon, a dialog box will ask whetheryou want to install it. The addon supports screen sharing,and is required. Click "Allow" to download the addon.
  • In the Start Screen Sharing dialog box, the student should do one of the following:
    • Select Desktop to share the entire desktop.
    • Select Windows to share one or more windows that are open on their computer.
    • Select Applications to share one or more applications that are currently running on their computer.
  • Click the "Share" button.

How do I setup breakout sessions?

  1. Click on "Meeting" at the top left hand corner of the screen after logging in to the meeting.
  2. Click "Manage Access & Entry"
  3. Select "Auto Promote Participant to Presenter" (Make sure it is checked).

Can I reset the Adobe Connect passwords for my participants?

Yes, to reset Adobe Connect passwords do the following:

  1. Login to your account at byui.adobeconnect.com.
  2. Click on the administration tab. This will cause a sub-menu to appear below the main menu.
  3. Select "Users and Groups."
  4. Search for the user or users.
  5. Select the user and click on the information button.
  6. Under login and password, select the option to send the user a link to reset their password. It will be sent via email to the user selected.