Download and follow the Customer Service Certification Program instructions.
Basic Principles of Customer Service
A series of ten lessons that cover a range of topics from "Accountability" to "Working with Difficult Customers," including telephone and email etiquette training for all employees who work in an office setting.
Additional Resources
A downloadable booklet that explains appropriate and effective telephone etiquette and customer relations.
A downloadable Word document that explains basic "people skills" needed for effective customer service.
A downloadable Word document that offers 10 tips to improve the customer experience.
A downloadable document explaining telephone etiquette and customer relations at BYU-Idaho.
A downloadable Word document outlining actions to avoid when interacting with customers.
A downloadable Word document outlining 10 ways to show customers that you care about them.
10 tips on what customers are looking for when they seek your help.
Know What You're Talking About
Customers want help from someone who is knowledgeable about their situation and how to help them.
Watch the video and ask yourself how the patient might feel when she visits this doctor. What might make this office visit go better?
Watch the video and ask yourself how the patient might feel when she visits this doctor. What might make this office visit go better?