Smart Phones

BYU-Idaho provides support for campus E-Mail on Windows Mobile and Palm OS only.

Some cellular phones also have internet capability which supports web and E-Mail access. Because of the wide array of mobile devices, BYU-Idaho supports only E-Mail access or Microsoft Exchange synchronization, and only on Windows Mobile 6.1 or Palm OS devices.

Some Sprint phones including the Samsung Instinct, the LG Lotus, and the Samsung Rant do not support BYU-Idaho email. They do support some web based email, as well as web access through a dataplan, but will not be able to synchronize Exchange E-Mail, calendar, or contacts without an additional monthly fee. Some savvy users may be able to configure POP or IMAP to receive mail on these devices, but they will be unable to send email using the BYU-Idaho email system.

Wireless Access

The wireless or "Wi-Fi" feature on a SmartPhone is not the same thing as a data plan. The data plan works through the phone provider over cellular towers. Wi-Fi works over campus wireless arrays and you must be on campus to get it. To configure BYU-Idaho wireless, you must have an Equifax security certificate installed on your phone to be trusted by BYU-Idaho's wireless receivers. The help desk will not be able to support this, but we have provided the certificate on this website. Right click on the download link and save the file as Equifax.cer: Equifax Certificate.

On the Palm OS, users should ideally not synchronize to their computer if they ever plan on getting on the wireless or on the dataplan. Doing so will later cause duplicate contacts and appointments to appear on their calendar permanently. They should instead synchronize over ActiveSync to the mail server: mail.byui.edu.

You may choose to synchronize to the internet by connecting through the USB cable on your workstation.  Though Active Sync 4.5  on Windows XP and Mobile Device Center on Windows Vista do support synchronizing directly to your computer's outlook client, we recommend users use their USB cable only as an internet connection to synchronize to the server.

There is a known bug with Windows Mobile devices that once a user synchronizes to Wi-Fi, their USB internet connection becomes flaky and requires a registry hack to fix.  To avoid any problems make sure you are using either wireless or desktop syncing but not both. 

It has been also reported that some devices have had problems with Mobile Device Center.  Please use ActiveSync version 4.5 or above on XP computers.

Charging the phone over the USB is possible, although you will have to unplug the phone to get email. 

Help Desk will be able to provide a limited amount of support if there are any other questions ext 3550.