FAQ

     Why does my held trip no longer show as held, and yet I've not actioned it for ticketing/purchase?

     After a reservation is placed on hold, the airline or travel agency may occasionally action that reservation. Following     this activity, the reservation my no longer register as "On Hold," instead showing an "Active" status - this is due to I-     Travel programming logic. In this situation, eTravelPlanner will neither auto-cancel the reservation nor ticket it. You       should contact the agency for assistance when this happens.

Why can't I place my reservation on hold?

Some airlines and some fare types require you to purchase your ticket instantly. You will not be able to place a reservation on hold if:

  • Your fare requires instant purchase,
  • You are within the ticketing window requirement of the airline or ticket type.

Why does my ticket still show "On Hold" after I call the travel agency and they ticket the reservation?

eTravelPlanner defaults to the previous trip status. Once you select the “On Hold” trip, I Travel will update the status of the trip, and place it in the correct category the next time you wish to view the trip. Note: Whenever possible, purchase your held trip via I Travel, not by phoning the travel office.

After viewing a Held Trip, the trip now appears in the Active Trips. I did not make changes. What happened?

If on the TRIPS page, a held trip no longer appears in the Hold Trips area, but in the Active trips area, it is because a change was made offline, and I Travel is no longer able to confirm the status of the trip. Please contact the travel agency to confirm ticketing.

Support & Assistance


Who do I contact with travel-related questions, changes or cancellations?

Contact our I Travel Specialist at 208-496-2343.

Who do I contact to provide feedback about I Travel?

Contact the Travel Office at 208-496-2340 or click here to leave e-mail feedback.

What documentation will get me through most security checkpoints?

For domestic (US only), you will need a government-issued photo ID (such as a current state-issued driver’s license or U.S. Passport) and a boarding pass. You can obtain a boarding pass by checking in on the airline’s website within 24 hours of your published flight time, or at the airport from a kiosk or airline agent. International travel always requires a valid passport and often a visa issued by the country to be visited. The name on your airline ticket must exactly match the name on your government issued ID. This includes any initials or full middle names listed on your ID.

Trip Templates


What is a "Trip Template"?

A trip template is a snapshot of information about a trip that you have either researched or at one time booked, that you can use again to create an itinerary using the same itinerary aspects.

When would I use a "Trip Template"?

There are several reasons you would want to use the trip template functionality; here are a few:

  • If you are researching a trip, but aren’t ready to place the itinerary on hold or to purchase the itinerary, you can create a “Trip Template” so that I Travel saves the itinerary criteria and knows to search for that criteria when you are ready to book.
  • If you often fly the same itinerary, you can make the booking once, and then save that as a template to re-book the itinerary for new dates in the future.
  • If you are booking for multiple travelers, you can make the reservation once, save it as a template, and use the template for the other travelers’ itineraries.
How do I create a "Trip Template"?

There are two ways to create a template. You can do so either while researching an itinerary or once an itinerary has been booked:

  • Once you have booked at least one flight segment, car, or hotel, you can save the itinerary as a trip template. You will notice on the “Review and Modify Trip” page, the TRIP TEMPLATES box located in the upper right hand side of the screen. You simply need to name the itinerary from this point and click “save”. This itinerary data will be added to your list of trip templates with the name you have given it.
  • If you have already created an itinerary, click “TRIPS” in the upper right banner bar, and then select the trip you would like to create a template for. Again, in the upper right corner of the screen will be a box marked “TRIP TEMPLATES”. Simply name the template, and click save.
How do I access my trip templates?

You can access your trip templates from either the “Begin Search Page” or, from the TEMPLATES tab located along the top right banner bar.

What happens when I open a template?

Once the template is opened, you can scroll through the template to review the itinerary aspects that has been saved in that template which may include Flights, Hotel, Car and Rail. Scroll through the template, and at the bottom of the template is where you select the dates you would like to book this itinerary for, using this template.

What happens after I enter my dates and click "continue"?

A trip template is not live inventory, but simply a snapshot of researched or previously booked trip data. When you click “continue”, I Travel tries to confirm the itinerary components based on these dates, and provides the pricing applicable for this itinerary.

What happens if a flight, hotel or car is not available for these dates?

I Travel will alert you if it encounters and inventory limitation, and will provide you guidance on how to proceed.

Why does the price of this itinerary not match the price originally quoted?

Prices are directly reflected based on the amount of inventory the vendor has at the time you book. It is very possible that the price could be higher or lower than previously quoted based on numerous factors. Prices are never guaranteed until ticketed.

What if my trip template shows a car, but for this trip, I don't need one?

Follow the instructions above to book the trip, and once you reach the “Review and Modify Trip” page, you can choose to delete any aspect of the trip that is not needed for this particular departure. So, if you normally rent a car, but on this occasion, do not need one, select the “delete this segment” link next to the car segment to have it removed from the itinerary.

Can someone else use my trip templates?

Absolutely! If you create your booking, and would like your colleague to book the same itinerary, you can send them the name of your template. They then can click the TEMPLATES link, and click the “Acquire Template” button at the bottom of the page. They will input your name, and then view all of your available templates. Be sure you have provided them the name of the template you wish for them to utilize.

Redress


What is Redress?

Redress is an opportunity for passengers who believe they have been improperly or unfairly delayed or prohibited from boarding an aircraft to seek resolution and avoid future delays. The affected passengers often have the same or a similar name to someone on the watch list. The DHS Traveler Redress Inquiry Program (TRIP) provides a one-stop shop for passengers seeking redress. Secure Flight uses the results of the redress process in its watch list matching process to help prevent future delays for misidentified passengers. For more information on the redress process, visit www.dhs.gov/trip.

How does Secure Flight use the Redress Number?

Secure Flight uses the results of the redress process in its watch list matching process, thus helping to prevent future misidentifications for passengers who may have a name that's similar to an individual name on the watch list.

How do I use the Redress Number?

After receiving the Redress Number, passengers should add it to their profile. By doing so, passengers can avoid inconveniences or delays that may result from mistaken identity.

Am I restricted to use the LDS/BYU rate on a hotel if there is a cheaper rate?

NO. they will not always be the lowest rate due to specials and other contracts established with the hotels such as for conferences. We encourage you to find the best value to the University.

If I am looking at a hotel and it does not show an LDS/BYU I rate, may I still book the hotel?

YES. The Church and BYU Universities do have special negotiated rates with the Marriott properties (Marriott, Courtyard, Residence Inn, Springhill Suites, Town Place Suites and Fairfield Inn) Comfort Inn, Quality Inn, Best Western, La Quinta and occasionally a few other hotels such as Radisson. However, this does not mean that every hotel under these brands has the LDS/BYU rate available. Also the rate can sell out. So if you see a hotel that works best for your travel and it does not have the LDS/BYU you can book it.

Password
Do I need to reset my password after I log in?

No, you will just use your BYU-Idaho username and password.