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Class Information

Below are the date, time, location, and outline for this class.

Communication Essentials for Missionaries and Families: Exceptional, Indispensable, Quintessential, Fundamentally Monumental Skills!

Taught by Brent & Gaylynn Bean


Day Time Location
Friday, August 2 3 p.m. Benson 287
Saturday, August 3 3 p.m. Benson 287
Gaylynn Bean

Brent & Gaylynn Bean


Brent Bean was born in Orem, Utah, and graduated from Payson High School. He attended Ricks College then served a mission in Lisbon, Portugal. He graduated from Utah Valley Community College with an associate’s degree and then from Utah State University with a bachelor’s degree in family and human development. Brent also earned a master's degree from Idaho State University in organizational communication in 1998 and his Ph.D in May of 2010 from University of Idaho. Brent is entering his 15th school year at BYU-Idaho as a faculty member of the Communication Department, where he teaches Conflict Management, Interpersonal Communication, and Public Speaking.

Gaylynn Owen Bean was born in American Falls, Idaho, and graduated from Aberdeen High School. She earned an associate’s degree from Ricks College in 1989, the same year she married Brent. Gaylynn graduated with a bachelor’s degree in education from Utah State University in 1991, where she was recognized as the Outstanding Student in the College of Education. She has taught piano for 21 years and in 2006 became adjunct faculty at BYU-Idaho, teaching interpersonal communication, public speaking, and communication essentials.

Brent and Gaylynn have five children, four sons and one daughter. Brent enjoys golfing, hiking, biking, running, camping, and spending time with his family. Gaylynn enjoys gardening, canning, exercising, hiking, kayaking, reading, listening to her husband and children sing, camping, and spending time with her family and friends.

Class Outline

Discover the power of active listening and how to avoid non-listening styles.  We will share how to recognize and utilize effective interpersonal communication skills such as perception, conflict management, and non-verbal communication as you interact with your family and friends and prepare to share the gospel.

Learning Objectives:

1.  Communication skills necessary for missions and life! Listening, perception, conflict management, and non-verbal communication

2.  Listening & hearing
    • Hearing defined
    • Listening defined
    • Nonlistening styles
3.  Perception
    • Experiencing the world around us and making sense out of what we experience
    • Conflict as a metaphor: Conflict is like . . .
      • Conflict management styles
      • Getting to Yes: principles of negotiation
4.  Nonverbal communication
    • Ralph Waldo Emerson: “What you are speaks so loudly I cannot hear what you say.”
    • Nonverbal is more believable than verbal
    • Nonverbal communicates who we are
    • Nonverbal Codes
5.  Conclusion

Additional Materials